Delete your account
Your data, your choice — you can delete it at any time.
In the app
Open the MomMe app, go to Profile and choose Delete account. After one confirmation your account is deleted straight away.
Cannot sign in any more?
Email us from the address on your account at info@meetmomme.nl asking us to delete it. We handle this within a few working days and confirm by email.
What gets deleted?
Deletion permanently erases everything on your account: your profile, your matches, every conversation and message, and your sign-in details leave our database at once. Your profile photos and your subscription record at our providers are deleted straight after, and temporary copies in our cache expire within 10 minutes. There is no recovery window. Three things are kept: the content of reports (by you or about you), until 6 months after our decision, or 12 months after the latest report while there is no decision yet; and, if we removed your account for breaking the rules, a cryptographic hash of your email address so it cannot be used to register again; and the usage records about conversation ideas (which ideas were shown and whether a conversation got going, never message text), without your account ID, until their fixed deletion date (at most 97 days after an evaluation's originally scheduled end, or 90 days outside one), and are deleted at the next daily clean-up after it. The short record of who reported whom, which keeps the two of you apart, goes with your account at once. Our privacy policy explains why.
An active premium subscription has to be cancelled separately in the App Store or Google Play. It runs through Apple or Google and does not stop automatically when you delete your account.
Questions?
Read our privacy policy or get in touch at info@meetmomme.nl.